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Terms and Conditions

 

Terms and Conditions

Last Updated: June 2026

Welcome to Sully Inc. By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms and Conditions.


1. About Us

Sully Inc is an Australian apparel and advocacy brand dedicated to raising awareness of infertility and supporting individuals and families through our initiatives, products, and community programs.

2. Website Use

By using this website, you agree to:

  • Use the website lawfully and respectfully.
  • Not engage in fraudulent, abusive, or harmful conduct.
  • Not to interfere with the operation or security of the website.
  • Do not attempt to gain unauthorised access to our systems or data.

We reserve the right to refuse service, terminate accounts, or cancel orders where these Terms are breached.

3. Products and Services

We strive to ensure all product descriptions, pricing, and images are accurate. However, we do not guarantee that all information is error-free.

We reserve the right to:

  • Modify, discontinue, or withdraw products at any time.
  • Correct pricing or product description errors.
  • Refuse or cancel orders where necessary.


4. Pricing and Payments

All prices are listed in Australian Dollars (AUD).

Payment must be received in full before products are dispatched.

We reserve the right to change prices without notice.


5. Shipping

Delivery timeframes are estimates only and may vary.

Sully Inc is not responsible for delays caused by postal services, couriers, customs, weather events, or circumstances beyond our control.

Risk in products passes to the customer upon delivery.


6. Intellectual Property

All content on this website, including but not limited to logos, designs, graphics, images, text, product concepts, and branding, remains the property of Sully Inc unless otherwise stated.

You may not:

  • Copy, reproduce, distribute, or modify content without written permission.
  • Use Sully Inc branding for commercial purposes.
  • Create derivative works based on our designs or content.


7. Community Standards

We are committed to maintaining a supportive and respectful community.

Users must not:

  • Engage in bullying, harassment, discrimination, or hate speech.
  • Share offensive, unlawful, or misleading content.
  • Spam, advertise, or solicit without permission.
  • Impersonate another individual or organisation.

We reserve the right to remove content and restrict access where these standards are breached.


8. Donations and Community Support Initiatives

From time to time, Sully Inc may provide financial assistance, counselling support, medication support, or fertility treatment assistance through community programs.

Participation in these initiatives does not guarantee assistance. Eligibility criteria, funding availability, and program requirements may apply.

Sully Inc reserves the right to amend, suspend, or discontinue any support initiative at its discretion.

9. Limitation of Liability

To the maximum extent permitted by law, Sully Inc shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Nothing in these Terms excludes rights available under Australian Consumer Law.


10. Website Availability

We do not guarantee uninterrupted access to the website and may suspend or withdraw services for maintenance, upgrades, or operational reasons.


11. Privacy

Your use of this website is also governed by our Privacy Policy.


12. Changes to These Terms

We may update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any revised Terms.


13. Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be subject to the jurisdiction of the Australian courts.

Contact Us

For questions regarding these Terms and Conditions, please contact:

Email: hello@sullyinc.com.au

Website: SullyInc.com.au

Return and Refund Policy

 

Return and Refund Policy

Last Updated: June 2026

At Sully Inc, we want you to love your purchase. If there is an issue with your order, we will work with you to find a fair solution.


Change of Mind Returns

Due to the nature of our products and limited-release collections, we do not offer refunds for change of mind.

However, we may offer an exchange or store credit at our discretion if:

  • The item is unworn, unused, and in original condition.
  • Tags remain attached.
  • The request is made within 14 days of receiving your order.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.


Faulty, Damaged, or Incorrect Items

Under Australian Consumer Law, you are entitled to a remedy if a product:

  • Is faulty or defective.
  • Is significantly different from its description.
  • Arrives damaged.
  • Is not fit for its intended purpose.

If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of delivery with:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the fault or damage.

Upon assessment, we may offer:

  • A replacement.
  • A repair.
  • Store credit.
  • A refund was required under the Australian Consumer Law.


Non-Returnable Items

The following items cannot be returned unless faulty:

  • Gift cards.
  • Clearance or final sale items.
  • Personalised or custom-made products.

Return Process

To request a return, please contact:

Email: hello@sullyinc.com.au

Please do not send items back without first contacting us.


Refund Processing

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your financial institution, but generally take 5–10 business days after approval.


Australian Consumer Law

Nothing in this policy excludes, limits, or modifies your rights under Australian Consumer Law.

Customers are entitled to remedies for major failures and compensation for reasonably foreseeable loss or damage as provided by the Australian Consumer Law.

Contact

For any questions regarding returns or refunds, please contact:

Email: hello@sullyinc.com.au

Website: SullyInc.com.au

  • Terms and Conditions

Sully Inc.

Copyright © 2026 TheSully&ImmyCo PTY LTD. - All Rights Reserved.

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